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Product prices and promotions may change. Please review the price available to you when you place your order. The total payable is shown at checkout before you confirm.

For US customers, applicable sales tax is calculated at checkout. EU prices include VAT according to the applicable tax rules. Approved business partners may see account-specific pricing and discounts when signed in.

Regular retail shoppers can order through the online store without requesting business approval. For professional and wholesale accounts, any minimum order value, minimum quantities or special pack requirements depend on the approved commercial arrangement and market.

If your partner minimum or applicable terms are unclear, please contact our team before placing an order. We do not apply a single, publicly stated minimum to every business customer.

Review the products, quantities, billing details and delivery address carefully before completing checkout. A confirmation email is sent after a successful online order.

If you need to change or cancel an order, contact us as soon as possible and include the order number. Changes cannot be guaranteed once preparation or dispatch has started. Order acceptance is subject to availability, verification and our Terms of Service.

Available payment options and the final payable total are displayed during checkout. Please provide accurate billing and payment information.

Approved B2B partners should follow the payment schedule, credit limits or invoicing terms specifically agreed for their account, where applicable. A deferred payment period is not automatically granted to every partner. For questions about a business invoice, please contact us before the due date.

Free shipping on eligible orders of $150 or more. Eligibility, destination restrictions, business-specific arrangements and any final shipping charge are shown at checkout.

For orders that do not qualify, charges are calculated using delivery location and package weight. For international destinations, customs charges or import taxes may also apply; see the Shipping Policy.

Orders are usually processed within 1–2 business days, excluding weekends and public holidays. Delivery times below are estimates after dispatch, not guaranteed arrival dates.

When your order ships, we email tracking information. Carrier disruptions, customs checks and holidays can affect delivery.

Please inspect the parcel when it arrives. Compare the products and quantities with your order, check the seals and packaging, and verify that everything is in good condition.

If the outer package appears damaged, photograph it before discarding any packaging and notify the carrier when appropriate. Keep your order number and delivery documents until any issue has been resolved.

If your shipment arrives damaged, email return@fuel-up.com within 48 hours of delivery. Keep the damaged goods and all packaging materials, and include photographs of both the product and package.

If an item is missing, incorrect or appears defective, contact the returns team promptly with your order number, a description of the issue and supporting photos. For packages that appear lost, please check the tracking information and follow the Shipping Policy claim instructions.

If you discover a possible defect after receipt, stop using the affected product, retain its packaging, lot number and expiry details, and email return@fuel-up.com with a clear explanation and photographs.

Our team will review the issue and advise on next steps. Applicable statutory rights are not removed by the delivery inspection guidance above. Please do not return a product without receiving instructions.

Under the published online return policy, requests for eligible returns must generally be made within 14 days of receiving the order. Products normally must be unused, unopened, in their original packaging and with the protective seal intact. Keep your proof of purchase.

Start a return by emailing return@fuel-up.com. If approved, we will provide return instructions. Unauthorised returns cannot be accepted. Return shipping is normally paid by the customer, except for qualifying damaged or incorrect shipments.

Fuel UP does not offer direct exchanges; an eligible item can be returned and a new order placed. Refunds for approved returns are normally made to the original payment method within 10 business days after inspection. Some exclusions and regional rights apply. Read the full Refund Policy.

Retailers, distributors, healthcare practitioners and wellness professionals can apply through our Seller Portal.

Each application is reviewed individually. Submitting an application does not automatically activate a business account, wholesale access or special prices. Approved partners can use their existing account to view their available services and order history; there is no need to apply again.

Business customers should follow the storage and use instructions shown on the product and keep stock in appropriate conditions. Rotate inventory by expiration or best-before dates and check packaging integrity before resale.

If you plan to repackage, relabel or modify products, check the applicable legal requirements and obtain any necessary approval first. Retailers are responsible for checking the labelling requirements in the countries where they market the products.

Approved partners should sell products only through the channels and in the territories permitted under their agreements and applicable laws. Products may be subject to different packaging, registration and advertising requirements in different markets.

If you plan to sell through a new marketplace, territory or sales channel, please confirm your eligibility and any applicable partner restrictions with the Fuel UP team before proceeding.

Fuel UP names, trademarks, logos, product photography, written content and promotional materials are protected intellectual property. Buying or reselling a product does not transfer ownership of these rights.

Business partners should use official brand materials only as authorised by Fuel UP or their partnership agreement, and request permission before creating independent campaigns that reproduce protected assets.

Partner-specific terms may govern accepted orders, delivery, invoices, late payments, changes, returns, risk transfer and ownership of goods. Please rely on your approved agreement and the applicable Terms of Service; conditions are not necessarily identical for every partner or region.

Unexpected carrier disruptions, customs procedures and events beyond a party's reasonable control may delay performance. Any rights, limits of liability or remedies are determined by the applicable agreement and law.

We process customer and business contact details to manage orders, accounts, deliveries and support, in accordance with our Privacy Policy.

Your contracting company and applicable law depend on the region of the transaction. The current Terms of Service explain the respective arrangements for Fuel UP USA Inc. and Fuelup Factory Sp. z o.o. For a business-specific question or to request your commercial terms, contact us.