Shipping policy

Last Updated: October 15, 2026

Thank you for shopping at store.fuel-up.com. The following terms and conditions govern our Shipping Policy.

1. SHIPMENT PROCESSING TIME

All orders are processed within 1–2 business days, excluding weekends and public holidays.

During periods of high order volume, processing may take longer than usual. If your order is significantly delayed, we will notify you by email.

2. SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout based on your delivery destination and package weight.

Note: Delivery delays can occasionally occur due to customs processing, regional holidays, or unexpected courier transit issues.

3. SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number will become active within 24 hours.

4. CUSTOMS, DUTIES, AND TAXES

For United States (USA) Customers:

• Domestic US orders are fulfilled and shipped directly from our US warehouse located in Mansfield, PA.

• No import customs duties apply to shipments within the United States. Applicable state and local sales taxes will be calculated and added at checkout if required by law.

5. DAMAGES AND LOST PACKAGES

We take responsibility for products damaged or lost during transit, subject to the conditions below.

Damaged on arrival
If your order arrives damaged, contact us at return@fuel-up.com within 48 hours of delivery.

• Retain all packaging materials and damaged goods until your claim is resolved — claims cannot be processed without them.

• Attach clear photos of the damaged packaging and product to your email.

Lost in transit
If your tracking shows no movement for 10 business days, or the estimated delivery window has passed without arrival, contact us at return@fuel-up.com to initiate a claim.

Once a claim is approved, we will offer a replacement or refund at our discretion.

6. INCORRECT SHIPPING INFORMATION

We are not responsible for delivery failures if the shipping address provided during checkout is incorrect or incomplete. If a package is returned to our warehouse due to an incorrect address, the customer will be responsible for the actual reshipping costs. This exclusion applies regardless of the loss/damage protections outlined in Section 5, where the underlying cause is an incorrect or incomplete address provided by the customer.

7. RETURNS & RIGHT OF WITHDRAWAL

In accordance with applicable consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your items. For detailed instructions on regional warehouse addresses and refunds, please review our Return Policy.

8. CONTACT & LEGAL INFORMATION

The store.fuel-up.com platform is jointly operated under the following legal registrations:

• Support & Claims Email: return@fuel-up.com

• Official Website: www.fuel-up.com

• Entity Details:

  • Fuel UP USA Inc. | EIN: 37-2111662

  • Corporate Address: 1599E 15Th str., 5 Floor, Brooklyn, NY, United States, 11230

  • Phone: +1 (646) 980-4818